AlphaESS, founded in 2012, is a leading global provider of high-tech solutions in the field of innovative energy storage and intelligent energy management systems. The company is committed to the intelligent transformation and sustainable development of the energy
energy industry. With state-of-the-art technology, AlphaESS enables its users to live a
smart and environmentally friendly lifestyle by providing efficient and reliable energy management
energy management systems. Today, over 200,000 users in more than 90 countries
countries rely on the manufacturer’s products to realize a clean, intelligent and self-sufficient energy supply.
realized.
AlphaESS receives award in 2024
In 2024, AlphaESS was recognized as the most recommended brand in the industry. With an impressive Net Promoter Score (NPS) of 92.3
AlphaESS achieved the highest score among leading German suppliers. This
This award underlines the high level of customer satisfaction and strong brand loyalty that
AlphaESS enjoys among its partners and customers.
With innovative products such as the household energy storage systems or the balcony power plant with storage, AlphaESS Vitapower (our test) or the AlphaESS BlackBee 2000 (our test), the manufacturer’s products have not only impressed our testers, but also customers all over the world.
What is the Net Promoter Score (NPS)?
The Net Promoter Score (NPS) is a globally recognized indicator for measuring customer loyalty.
customer loyalty. It provides information on how likely customers are to recommend a product or service to others.
recommend a product or service to others.
The NPS is determined by asking a simple question: “On a scale of 0 to 10, how likely is it that you would recommend our company to a friend or colleague?”
Based on their answers, customers are divided into three categories:
- Promoters (9-10): Loyal, enthusiastic customers who actively
recommend the company to others. - Passives (7-8): Satisfied but not enthusiastic customers who are susceptible to
competitive offers. - Detractors (0-6): Dissatisfied customers who may well rate the company or products negatively.
The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
promoters is subtracted. The result is between -100 and +100, with a higher value indicating greater
value indicates greater customer satisfaction and loyalty.
AlphaESS: On the way to the top
Since its foundation in 2012, AlphaESS has become a global pioneer in the energy storage
energy storage industry. The company offers innovative solutions that
households and businesses worldwide a reliable, clean and intelligent energy supply.
and intelligent energy supply.
With a strong focus on sustainability and technological innovation, AlphaESS actively contributes to the energy transition and supports its customers in becoming less dependent on fossil fuels.
“We are proud to have been recognized by our customers and partners as the most recommended brand
for home batteries by our customers and partners. This success confirms our commitment to
to the highest quality, innovative technologies and excellent customer service ” – Michael
Steininger-Yang, Country Manager DA, AlphaESS. You can find out more about the innovative energy storage solutions on the AlphaESS homepage.
