Some services of the provider Atlassian have already been offline for more than a week. Among others, Jira, Cofluence and Atlassian Access are affected. While its own statement says “hundreds of engineers” are working to bring the services back online, the repair is expected to take several more weeks.
Atlassian: Repair more costly than expected
Earlier last week, Atlassian informed that popular services such as Jira, Confluence and Opsgenie were affected by a widespread outage, at least for some customers. About 400 sites are said to be affected. The internal status website is still issuing some active incidents for various tools.
There should be no data loss, according to the vendor, Atlassian told BleepingComputer magazine when asked. According to the report, a cyberattack is not to blame for the widespread outage. Rather, it is said that the error occurred during the execution of a routine maintenance script on the part of the provider.
Via Twitter, the company promised to publish a detailed report after the incident has been resolved, listing extensive details and the steps taken and “taking steps to ensure that something like this never happens again”.
Outage will continue for about two weeks
But repairing Atlassian’s services could take longer than initially thought. Speaking to a customer the company confirmed that repair work is likely to take up to two more weeks for affected customers.
This is again reported by BleepingComputer, based on a statement from a reader who received a response from Atlassian. It states, “We were unable to confirm a fixed ETA [Estimated time of availability] for their site due to the complexity of the rebuild process. As we begin to bring some customers back online, we anticipate the rebuild process will take up to 2 additional weeks”.
At least with Jira, however, the rebuild is apparently progressing quite well. In a recently published status update, the operator reveals that 78 percent of affected users have already been restored. Over the Easter weekend, the company is working at full speed to bring all sites back online, stating “We expect all sites to be restored by the end of the day on April 19”.