The expansion of fiber optic connections in Germany is progressing and more and more households are opting for fast Internet access. The question often arises as to when the minimum contract term of a fiber optic contract begins: when the contract is signed or when the connection is activated? This lack of clarity can have a considerable impact on the duration of the contract and the notice periods.
- The minimum contract term is usually 24 months.
- The start of the term is often the time the contract is concluded.
- There may be several months between the conclusion of the contract and activation.
- Consumers should check the General Terms and Conditions (GTC) carefully.
Start of the minimum contract term upon conclusion of the contract
According to the Telecommunications Act (TKG), contracts between providers and consumers may not exceed a maximum initial term of 24 months. In many cases, this term already begins when the contract is concluded, i.e. when the provider sends the order confirmation. This means that the minimum contract term starts before the fiber optic connection is actually activated.
However, there are providers who stipulate in their general terms and conditions that the contract term only begins when the connection is activated. This practice has been criticized by the North Rhine-Westphalia Consumer Advice Centre, as it can inadmissibly extend the contract term for consumers.
The Hanseatic Higher Regional Court ruled in favor of the consumer association and decided that the contract term must begin when the contract is concluded. However, this ruling is not yet legally binding, as the provider concerned can appeal.
Effects on notice periods
As there are often several months between the conclusion of the contract and the activation of the connection, consumers should pay careful attention to the notice periods. The first regular termination date for an ongoing fiber optic contract is usually 24 months after receipt of the order confirmation and not after the connection has been activated. It is therefore important to check the termination date in the confirmation letter and to ask the provider to correct any incorrect information.
Recommendations for consumers
- Check the general terms and conditions: Consumers should read the provider’s general terms and conditions carefully to determine the start of the contract term.
- Observe notice periods: It is important to adhere to the notice periods specified in the contract to avoid unwanted contract extensions.
- Seek advice if you are unsure: In case of uncertainty, consumers can contact consumer advice centers, which offer further information and support.
Fiber optic expansion offers many advantages, but consumers should check the contractual conditions carefully to avoid unexpected extensions of the contract term.