Microsoft: Printer problems after Windows update confirmed

For weeks, complaints have been piling up about printer problems that occurred as a result of Windows updates. Now Microsoft has confirmed the problem and advised numerous workarounds.

Windows 10 affected

According to its own information, Microsoft is currently investigating the problem and is working on a sustainable solution. What is known so far is that Windows 10 client versions 20H2 to 21H2 and Windows Server version 20H2 are affected. It is also known that the printer problems are triggered by the preview update KB5014666 from June 28, 2022, as well as the security update KB5015807 from July 12, 2022. Where exactly the error lies, however, is unknown. The latest problem thus continues the long history of faulty Windows updates. The last time the update error 0x80244022 occurred was in February.

Microsoft points out that the problem is probably central in the fact that printers are displayed twice in the context of the updates. The existing printer name is either duplicated or once with the addition “Copy1”. Programs, which were connected so far with the printer, cannot be used in consequence of this structure change of the connected printer devices any longer for printing.

Workarounds suggested

Until a correction update is available, those affected must make do with workarounds. Microsoft suggests the following procedure: Affected users should navigate in the Settings app via “Bluetooth & Devices” to “Printers & Scanners” and search for duplicates of printer names in the printer configuration. If duplicates are found, it should be checked whether the original printer entry can be used for printing. If this is the case, it is sufficient to delete the copy of the entry. If this procedure is not sufficient, the printer is to be removed and added again. Furthermore, Microsoft considers it useful to install the latest driver of the respective printer.

Reports indicate further problems

However, reports from various media and forums – such as Heise – indicate that the problem goes further than described by Microsoft. It was reported several times that occurring errors could only be solved by reconfiguring the assignment of USB ports. In other cases, it was sufficient to disconnect and reconnect the USB port. Especially with HP laser printers, none of the described procedures seems to solve the problem. Those affected can only wait for a solution from Microsoft or cancel the update.