Product warning for EcoFlow power stations: Firmware update removes UPS operating mode

Various Ecoflow power stations are affected by a safety problem, and in the worst case, electric shocks can occur. Via firmware update, the UPS operating mode, one of the most important selling points, is therefore removed without further ado.

Due to product warning: EcoFlow firmware update removes UPS operating mode

Home improvement chain Hornbach has issued a product warning for various power stations from manufacturer EcoFlow. When operated in the so-called UPS operating mode, it can come in the worst case to an electric shock.

Here, after all, the manufacturer quickly presents a solution in the form of a firmware update that deactivates the UPS mode – one of the selling points for the power stations – without further ado.

“Do not continue to operate the articles without firmware update,” warns Hornbach urgently.

The corresponding firmware update is already distributed and deactivates the EPS mode of the corresponding models. The UPS mode intervenes, for example, in the event of power failures and bridges them, so that you ideally do not even notice that the power has failed.

EcoFlow product warning: these models are affected

Most affected are EcoFlow powerstations in the River product line, as well as the EcoFlow Delta Mini. This includes the River Pro, which we were able to test ourselves back in April 2022. The affected models are the old, replaced RIVER series. The current TÜV Rheinland-certified RIVER 2 series is not affected. It has been extensively tested and meets all relevant safety standards.

Specifically, the product warning applies to the following devices:

• EcoFlow RiverPRO 720 Wh Power Station – EAN: 4897082663096
• EcoFlow River 288 Wh Power Station – EAN: 4897082662983
• EcoFlow RiverMAX 576 Wh Power Station – EAN: 4897082662976
• EcoFlow Delta Mini 882 Wh Power Station – EAN: 4897082664154
• Ecoflow River Mini Power Station 210Wh – EAN: 4897082664314

In the product warning document (available here) Hornbach describes how the firmware update is carried out for the corresponding devices. On Facebook, the manufacturer has now also had its say in detail – albeit only as a comment and not in its own post. A little weak.

It states:

“We have identified potential risks when using EPS mode on a few legacy products (RIVER mini/RIVER/RIVER Max/RIVER Pro/DELTA mini) in some cases.

But the potential risks are triggered ONLY if ALL of the following conditions are met at the same time, otherwise they are not:

• • The power station is connected to a Class I device with metal enclosure.
  • The CLASS I device has insulation damage (failure of the grounded heating element).
  • The power station is charging from the mains while it is powering the CLASS I device, causing the EPS mode to activate.

There is NO RISK if any of the above conditions are not met!”

As a solution, EcoFlow offers for customers of affected products to send a free protective socket to fix the problem. In addition, customers can get a refund of the purchase price.