There was a strange advantage in the USA in the past few days. Those who ordered a speaker from the audio provider Sonos were sometimes sent several models at once. In some cases, even in six copies. Meanwhile, it is clear that customers may keep the extra speakers.
Sonos sent multiple: What happened?
In recent days, there were apparently glaring problems with the processing of orders in the online store of Sonos. Ordered speakers or soundbars such as the new Sonos Ray, were thereby sometimes shipped multiple times.
As The Verge reports, one customer, for example, ordered a Sonos Arc soundbar, a matching wall mount, a One speaker, a Roam speaker and a Sonos turntable and received all five products in six copies.
Despite discounts, the customer was still charged over $6,000 in the process – actually, over $15,000 would have been called for. Here we move for such an error in regions, which can threaten the existence of the customers. This error was by no means a single incident, as can be seen from a meanwhile long reddit thread.
Sonos had already informed those affected that the money debited for the unwanted products would be refunded as soon as possible. But this could take up to 10 days, he added.
Customers may keep Sonos products
As a spokeswoman for Sonos has now confirmed to The Verge, customers will now be allowed to keep the over-delivered products. Initially, the manufacturer had asked customers to return the products to the company.
However, Sonos is not doing that just because they are being nice. Thus, the company bends to the U.S. consumer protection agency Federal Trade Commission (FTC) which provides that you do not have to pay for “products you never ordered”. In addition, merchandise not ordered or free products do not have to be returned and may be kept as gifts.
“Sonos does not require the return of additional equipment and respects the decision of each individual customer involved. We have and will fully comply with the FTC’s requirements at all times,” Sonos spokeswoman Madeline Krebs is quoted in the article.
Thoroughly a nice thing to have if you have enough space. In the case of the customer who received $15,000 worth of items, that was not the case. He couldn’t get the 30-plus packages to fit in his apartment and had to put them in the lobby of his apartment. To the displeasure of the owners. “The owners are patient, but they are not happy about all the packages in the lobby.”