Amazon, the world’s leading online retailer, has introduced a new artificial intelligence (AI) application in its fulfillment centers. The AI technology is used to detect and sort out damaged goods before they are shipped to customers. This innovative approach is expected to help increase customer satisfaction, reduce costs and speed up the shipping process.
AI support for employees
Previously, Amazon employees were responsible for inspecting goods for damage before they were shipped. This process was time-consuming and tedious, especially given the high work pressure in fulfillment centers. With the introduction of AI technology, employees can now rely on automated verification of merchandise quality. The AI technology has been trained using photos of damaged and undamaged products and can detect damage three times more effectively than human employees.
Increasing efficiency through AI
AI technology is used during the picking and packing process. Goods pass through an imaging station where they are checked for damage. If the AI detects damage, the product is forwarded to an employee for further inspection. If the goods are okay, they are released for shipment. By automating the quality control process in this way, Amazon can speed up the shipment of other goods while reducing the number of returns.
Outlook for the future
Currently, the AI technology is being used in two fulfillment centers in North America. However, Amazon plans to roll out the technology in ten additional locations in North America and Europe. Given that Amazon ships about 8 billion packages annually, AI-powered quality control could bring significant cost savings and efficiency gains. It remains to be seen how this new application of AI technology will impact the logistics industry.
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